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To see the status of your order. You will receive an email confirmation to the email address provided, upon placing your order successfully.
2. Where is my order?
We will notify you by email when your order is dispatched, we can confirm all orders have left our building and proof of postage can be supplied.
Please visit our delivery policy page for estimated delivery times, these times are indicative and subject to availability, payment authorisation, verification and processing. If your tracking number indicates that your order has been delivered and you haven’t received your order, you should:
Check if someone else at your address has accepted it.
Look around the delivery location. Your parcel may have been left with a neighbour or in a safe place like a porch or garage.
Look for a notification of attempted delivery. You may find an attempted delivery notice in your letter box or on your door. Follow the instructions on that notice to request redelivery or to arrange collection of the parcel.
Contact the carrier if there’s still no sign of the parcel.
Shipping Times
You will receive a notification as soon as the goods are on their way.
As soon as the package is ready for dispatch, you will receive an email . From this point on you can track your shipment with the tracking number. As a rule.
If you are expecting an email from us and haven’t received it. Your email provider may have blocked the email or they may have moved the email to your junk/spam folder.
If you are using Gmail, the emails may also have been moved to your promotions folder.