Order Delivery 

We do our best to ensure your order arrives safely and in perfect condition. All items are thoroughly inspected before shipping. However, in extremely rare occasions, a product can get damaged in transit. Please follow the rules below when receiving your order.

Upon the arrival of your order please follow the instructions below:

1. Inspect all items at time of delivery before signing the receipt
2. Open the top of the box and inspect the contents
3. If there is any damage, big or small, note these on the receipt / Bill of Lading before signing

Things to look out for pallet (oversized) shipments:

• Item(s) arrive(s) without a pallet
• Shrink wrap is torn
• Dents on the box(es)
• Crack on the countertop of a vanity
• Item(s) arrive(s) without strapping
• Wet or dirty box(es)

The receipt / Bill of Lading is a binding contract. Once you sign the Bill of Lading, you take possession of the product. If you do not note any damages or issues on the Bill of Lading when signed, you may be responsible for any damages on the product. Therefore, it is very important to note any damages so we can recover any costs from the shipping company and issue you a replacement product.

You will have 24-48 hours to report the damages noted on the Bill of Lading to us at info@hbdepot.ca Otherwise, the replacement cost may be at your expense.

 

Types of Shipments

Pallets: 

Oversized shipments including vanities, bathtubs, toilets, and other large items are delivered curbside only. The shipping company will not carry the item(s) inside of your house or unit. The order will be delivered on a pallet and dropped at your driveway or loading dock. Please ensure you have someone to help you carry the item(s) inside once delivered. 

Please allow 24-48 hours for the tracking information to update from the time of receiving this email. If you are still having trouble tracking your order after this time, please contact us at +1 437 996 5353. Once the order arrives in your city or town you should receive a phone call from the shipper to arrange a delivery time. The arrival date on the online tracker may not reflect the exact day the product will be delivered. Please wait for the phone call from the shipper before taking time off work or waiting at home for the delivery.

Small Packages: 

If your order is small enough to be shipped in a packaged box (faucets, sinks, shower systems, etc.), you will still be given a tracking number. However, standard shipping procedures will apply and you will not receive a phone call arranging delivery; the carrier will simply deliver the order as soon as they can. If the delivery is missed, a notification will be left in your mailbox to pick-up the parcel at the nearest post office.