Shipping Policy

Welcome to Hbdepot, your premier online destination for high-quality vanities and bathroom products in Canada. We understand that shipping is a crucial aspect of your online shopping experience, and we are dedicated to providing you with transparent and comprehensive information about our shipping rates and timeframes.

Pick up Policy

All items purchased at www.hbdepot.ca can be picked up from our warehouse at:

7250 Keele St Unit 282, Concord, ON L4K 1Z8, Canada

Pickup is only available after receiving confirmation that your order is ready. Confirmation will be sent to your email.
 

Shipping rates with our transportation:

Shipping rates from Canada Post and UPS are automatically calculated based on the distance and weight of the goods.

We also offer delivery through our own transportation service, HBDepot, ensuring timely and secure delivery of your order.

All distances for our delivery service are calculated from the following address: 7250 Keele Street, 282, Vaughan, Ontario, L4K 1Z8, Canada.

• Within 10 kilometers from our address — the shipping cost is $100 CA.
• Within 20 kilometers from our address — the shipping cost is $150 CA.
• Within 30 kilometers from our address — the shipping cost is $200 CA.
• Within 40 kilometers from our address — the shipping cost is $250 CA.
• Within 160 kilometers from our address — the shipping cost is $300 CA.

Estimates Delivery Time:

We are proud to offer fast and efficient shipping for our customers. All items listed on our website are located in Canada. We understand the importance of timely delivery, and we work diligently to ensure that your items are dispatched as quickly as possible.

Handling Time: 3 Days ( Mon – Fri )

Transit Time: 1 – 2 Days ( Mon – Fri )

In the rare event that there are any issues with meeting our standard shipping time frame, such as unexpected delays or stock availability, our dedicated staff members will be in contact with you to advise of updated shipping timeframes. We believe in transparent communication with our customers, and we will keep you informed every step of the way.

Order Cut Off Time: 5:00 (GMT-05:00) Eastern Standard Time (New York)

Delivery Terms:

We provide delivery service to your doorstep and can leave the item within 3 meters of the entrance. Please note that our staff does not bring the item inside the premises. If you require the item to be brought inside your home or apartment, please contact us in advance to discuss the possibility of providing this service and to determine the associated cost. We always strive to meet our customers' needs and are ready to consider your individual requests to make the delivery process as convenient as possible for you.

Delivery Process:

Once your order is shipped, you will receive a confirmation email with tracking information. This will allow you to track your order and monitor its progress until it reaches your doorstep. We partner with reliable shipping carriers to ensure that your items are delivered safely and on time.

Please note that delivery timeframes may vary depending on your location and the shipping carrier’s schedule. However, we will always strive to provide you with the most accurate estimated delivery date and keep you updated on any changes.

Tracking Information:

Once your order is successfully placed, our team will begin processing it promptly. This includes verifying the order details, preparing the items, and arranging for shipment. You will receive a confirmation email with your order details and a unique tracking number once your order has been shipped. You can use this tracking number to monitor the progress of your package.

Damages and Shortages

For order delivery, we collaborate with leading logistics companies, ensuring each shipment is insured to protect against unforeseen circumstances. However, it is important to emphasize that the responsibility for the initial inspection of the delivered goods before signing the acceptance documents rests with the client.

Upon receiving your order, please take the time to thoroughly inspect the goods for compliance with the specified characteristics and the presence of possible damages. In case of detection of defects or damages, it is imperative to immediately document them in the delivery form, indicating that the goods were received in a damaged condition, with a detailed description of the identified problems. This is a mandatory condition for making claims to the logistics company for compensation for damaged goods.

Please note that signing the acceptance documents without prior inspection of the goods automatically transfers all responsibility for possible damages to the client, excluding the possibility of making claims against the logistics company in the future.

Furthermore, please be advised that our company does not bear responsibility for the delivery process. While we ensure that every shipment is insured and we choose reliable logistics partners, the delivery process itself, including any delays or handling by the delivery personnel, falls outside our direct control.

We urge you to follow these recommendations to ensure the safety and integrity of your order. Should you have any questions or need further information, please do not hesitate to contact our support service.

International Shipping:

At this time, Hbdepot  only ships within Canada. We do not offer international shipping. However, we are continuously exploring options to expand our shipping capabilities in the future to serve customers worldwide.

Hbdepot  is committed to providing you with exceptional customer service, including free shipping and efficient shipping timeframes. We understand that shipping is an important part of your online shopping experience, and we strive to ensure that your orders are delivered to you as quickly and smoothly as possible.

Delivery Address Changes: 

If you need to change the delivery address after the order has been shipped, please contact us directly as soon as possible. Please note that address changes may not always be possible, depending on the stage of shipping.

If you have any questions or concerns about our shipping rates or timeframes, please feel free to contact our customer service team. We are here to assist you and provide you with an enjoyable shopping experience. 

If you have any further questions about our shipping policy please reach out to our customer support team at:

Phone: +1 437 996 5353
Email: info@hbdepot.ca
Аddress: 7250 Keele St Unit 282, Concord, ON L4K 1Z8, Canada